About the Role
Payroll & Personnel Team Leader
Role Summary
The Payroll & Personnel Team Leader is fully responsible for managing payroll and personnel operations while leading and developing the assigned team. The role ensures full compliance, operational excellence, and high-quality service delivery to multiple clients.
Key Responsibilities
Payroll Responsibilities
- Oversee end-to-end payroll processing and final approvals.
- Ensure payroll accuracy, timeliness, and compliance with labor and tax regulations.
- Review payroll calculations, reports, reconciliations, and audits.
- Handle complex payroll cases and client escalations.
Personnel Responsibilities
- Supervise all personnel operations, including hiring documentation, contracts, onboarding, and offboarding.
- Ensure proper handling of employee files, records, and HR documentation.
- Manage personnel transactions such as promotions, transfers, leaves, terminations, and disciplinary actions.
- Ensure compliance with labor law, social insurance, and internal policies.
- Oversee employee data management across HR and payroll systems.
Leadership & Team Management
- Lead, coach, and develop the payroll & personnel team.
- Assign tasks, monitor performance, and ensure service deadlines are met.
- Act as the main escalation point for team and client issues.
- Improve team productivity, processes, and service quality.
Client & Stakeholder Management
- Manage client relationships and expectations.
- Coordinate with internal departments and external authorities when needed.
- Support GCC clients where applicable.
Requirements
- Minimum 7 years of experience in payroll and personnel operations.
- Proven team leadership and people management experience.
- Strong knowledge of labor law, social insurance, and payroll compliance.
- Experience in HR services / multi-client environments is highly preferred.
- Excellent English communication skills.